At Hampshire Craft, we are committed to providing you with top-quality products and excellent customer service. If you need to return a product, please review our return policy guidelines below:
Return Merchandise Authorizations (RMA)
All returns must be authorized by Hampshire Craft prior to return shipment. To request authorization, please send an email request to [email protected], including your order number and the reason for the return.
Our customer service team will review your request and provide you with an RMA number if the return is approved. The RMA number must be marked on the outside of the package clearly when you return the item(s).
Return Criteria
Returns must be received by Hampshire Craft within 30 days of the original purchase date.
All items must be returned in their original, unopened packaging. Please note that we cannot accept returns on assembled/installed products.
Return Shipping
The customer is responsible for arranging and covering the cost of return shipping. We recommend using a reputable carrier with tracking and insurance for your protection.
Make sure the items are securely packaged to prevent damage during transit. Hampshire Craft is not responsible for any damage that occurs during return shipping.
Inspection and Refunds
Once we receive your authorized return, our team will inspect the items to ensure they meet our return criteria. This includes verifying the items are in their original packaging and in sellable condition.
If the return is approved, we will process the refund using the original payment method. Please allow ten business days for the refunded amount to appear in your account.
Restocking Fee
A restocking fee may apply to certain returns. This fee helps cover the costs of inspecting, repackaging, and restocking returned items. The restocking fee, if applicable, will be deducted from the refund amount.
Damaged or Defective Items
Upon shipment arrival, a responsible party must be present to inspect, inventory, and sign off on the delivery.
• You MUST notate if the number of pallets delivered does not match the number listed on the driver’s delivery receipt copy.
• Careful inspection of packaging conditions is vital to file freight claims. Any visible damages must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUST indicate on the delivery receipt to be able to claim concealed damages in the future.
If you receive an item that is damaged or defective, PLEASE DO NOT REJECT DAMAGED/DEFECTIVE ITEMS. The delivery should be accepted, with documentation of the damage, and a claim should be filed online.
Contact our customer service team at [email protected], immediately. We will work with you to provide a resolution, which may include replacement, repair, or refund, based on the extent of the issue.
Exclusions
Our return policy does not cover products that have been used, assembled, or installed.
Custom-made or special-order items may have different return terms, which will be communicated at the time of purchase.
Contact Us
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure a smooth return process.
Thank you for choosing Hampshire Craft cabinets. Your satisfaction is our priority.