Here, you'll find answers to the most common questions about our products, services, and policies. Whether you're curious about installation guidelines, warranty details, shipping timelines, or how to place an order, we've got you covered. If you can’t find the information you need, feel free to reach out to our customer support team via email at [email protected] or call us toll-free at (833) 850-8052.
We will proceed with your purchase order as soon as it is placed, depending on the completeness of the assembly order. Processing typically takes 2-3 working days, depending on the shipping address provided.
Unfortunately, custom or special orders are non-returnable as they are made specifically to your specifications.
If the item arrives damaged or has a defect, please reach out immediately. We will assess the issue and provide a resolution, such as a replacement or repair.
Custom and special orders are tailored specifically to your preferences and cannot be resold. Due to the personalized nature of these items, returns are not accepted.
Once production has started, custom orders cannot be canceled. If you need to make changes, please reach out as soon as possible to check if modifications can be made.
We accept major credit cards, bank transfers, and other secure payment methods. Please reach out your sales representative or our office for specific options.
Payment is required at the time of order placement unless otherwise agreed upon. For special or custom orders, payment terms may vary.
A deposit is required to place the order, full payment must be made before pickup or delivery. For large orders, flexible payment options may be available—please contact us for details.
Sales tax is applied where required by law based on the shipping destination.
Yes, an invoice will be sent to your email once payment is received and processed.
In some cases, we may accept split payments. Please reach out in advance to discuss available options.
Yes, same-day pickup is available for most in-stock products. Please confirm availability before arriving.
Yes, we offer customization options for cabinets, countertops, and shower doors. Reach out for details on custom capabilities, finishes, or modifications.
Yes, samples may be available for certain products. Please inquire for details.
Please provide your order number, product details, and the part needed, and we will assist you with a replacement.
You can reach us by phone, email, or in person during business hours. We’re happy to assist with any questions.